Monday, October 30, 2017

Right to repair: Should we tolerate hard-to-fix devices for better phones? | AndroidAuthority

Right to repair: Should we tolerate hard-to-fix devices for better phones? | AndroidAuthority: "



But what do you do when the manufacturer refuses to acknowledge the issue? 6 of the 7 Nexus 6P's I've come across have failed batteries within a year or two of purchase. yet the manufacturer will continually tell me it's a software issue, not a battery issue.



BTW of the 7 Nexus 6P devices I've seen 4 had a replacement battery fitted that addressed the issue 2 were returned for a refund and 1 is still working (although it had not been used for at least 6 months in between the purchase and recent use)



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Monday, October 16, 2017

Nexus 6P battery issue

I had two active Nexus 6P's that were used daily and then over a course of about two weeks the batteries started dying and the phone would turn off at 70% and then wouldn't turn back on until a charger was plugged in. a quick google search for the issue showed I wasn't the only one.

I returned both phones for service only to be told that the phones are fine and that it's a software issue, not a battery issue. I was told the next update would fix the issue. I hardly see how the next SECURITY update is going to address a physical battery defect.  Especially since this phone was at the end of it's supported update cycle from google.

I ended up using my consumer guarantee to get full refunds because the batteries only lasted a year and bit.

The funny things were this had been the best phone I'd ever used. They were perfect for my use and just worked and worked until the battery issue.

I'd put this down to a case of a great product with crap company service.

Now I'm on to the search for a new android phone

RIP Nexus 6P where you end up. (probably resold after someone manually changes the battery)

This is also a perfect case for why we should have user changeable batteries

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